Frequently Asked Questions
A little more information to help you find your perfect pair. From sizing and customisation to ordering and delivery, we've gathered the answers to your most frequently asked questions.
Sizing & Fit
Our shoes are available in EU sizes 35–40, depending on the style. We recommend referring to our Size Guide for international size conversions.
As fit may vary between different shoe styles and heel heights, we encourage you to visit our studio for a fitting if you're unsure.
Different shoe bases may fit differently depending on their shape and cutting. If you're between sizes or have wider feet, we recommend contacting us for personalised sizing advice or booking a studio fitting.
Of course! You're welcome to book an appointment at our studio to explore our collection, try on different heel heights and sizes, and receive personalised guidance from our designers.
Our shoes are thoughtfully designed with both elegance and comfort in mind. However, comfort is personal and may vary depending on your foot shape, preferred heel height and shoe style.
We recommend choosing a heel height you're comfortable wearing and allowing some time to get accustomed to your new shoes before your wedding day.
Our Shoes & Customisation
Yes! Our bridal shoes are individually hand-sewn with carefully selected lace and embellishments. Each pair is thoughtfully crafted with attention to the little details that make it special.
Absolutely! Our Mix & Match collection allows you to pair your favourite lace design with your preferred shoe base, creating a combination that's uniquely yours.
Available options depend on the compatibility of each design and shoe base.
Yes, selected lace designs can be paired with different shoe bases and heel heights through our Mix & Match collection.
Do note that heel heights are determined by the available shoe bases and cannot be individually altered.
Our customisation options are based on the lace designs, colours and shoe bases available in our collection.
If you have something particular in mind, feel free to reach out to our designers to explore the available possibilities.
Yes! You can explore our available shoe bases and lace designs during your appointment.
As each Mix & Match pair is individually made to order, not every design combination will be available to try on.
Our bridal shoes feature delicate fabrics and embellishments that should be handled with care. Avoid prolonged exposure to moisture, rough surfaces and direct sunlight.
For more detailed advice, visit our Product Care Guide.
Ordering & Payment
As our shoes are individually hand-sewn upon order, please allow a minimum of 3 weeks for production, excluding delivery time.
We recommend placing your order well in advance of your wedding to allow sufficient time for production and shipping.
Express production may be available for an additional fees, subject to our production schedule.
If you're working with a shorter timeline, please contact us before placing your order so we can confirm whether your preferred pair can be completed in time.
We recommend ordering your shoes at least 3 months before your wedding day, allowing sufficient time for production, delivery and getting comfortable in your new heels.
As our shoes are individually made to order, please contact us as soon as possible if you need to amend your order.
Changes are subject to confirmation and may not be possible once production has begun.
We accept a range of secure payment methods to make checkout convenient and hassle-free.
Shop Pay
- Shop Pay
Credit & Debit Cards
- Visa
- Mastercard
- American Express
- UnionPay
Digital Wallets
- Apple Pay
- Google Pay
All payments are securely processed at checkout.
Shipping & Delivery
Yes! We offer complimentary delivery within Singapore.
Yes, we offer international shipping to selected destinations. Available shipping options and charges will be calculated at checkout.
Delivery times depend on your location and the selected shipping method.
Please note that shipping time is separate from our minimum 3-week production period.
Once your shoes have been dispatched, you'll receive a shipping confirmation email with tracking information, where available.
International orders may be subject to import duties, taxes or customs fees imposed by the destination country.
These charges are the responsibility of the recipient and are not included in the product price unless otherwise stated at checkout.
Returns & Exchanges
We understand how important it is to find the right pair.
Returns and exchanges are subject to our Returns & Exchanges Policy, including eligibility requirements, time limits and any applicable fees.
As our shoes are individually made to order, certain designs and customised combinations may be subject to additional restrictions.
Please refer to our Returns & Exchanges Policy for full details before placing your order.
If your shoes don't fit as expected, please contact us as soon as possible after receiving your order.
Our team will guide you through the available options, subject to our exchange policy and the condition of the shoes.
We're sorry if something isn't quite right with your order.
Please contact us with your order number and clear photographs of the issue so our team can review it and assist you with the next steps.
As our shoes are individually made to order, cancellations may not be possible once production has begun.
Please contact us as soon as possible if you need assistance with your order.