REPRESENTATIONS & WARRANTIES

By using this Site, you represent and warrant that:

• You have read and understood these Web Terms.
• You are at least 18 years old or otherwise have the legal capacity to enter into a binding agreement.
• All information provided to Oooh Darling, including your personal particulars and contact information, is accurate and complete.

SITE AND SERVICES

• The Site is owned and maintained by Oooh Darling.
• Oooh Darling provides online shopping services, product information, customer support and other features made available through the Site from time to time.
• By placing an order through the Site, you agree to be bound by these Web Terms and any applicable policies relating to your purchase.
• Oooh Darling reserves the right to modify, suspend or discontinue any feature or service on the Site, subject to applicable law.

CONTENT USE CONDITIONS

• Unless expressly permitted by Oooh Darling in writing, you may not reproduce, modify, adapt, translate, publish, distribute, sell or otherwise exploit any content available on the Site for commercial purposes.
• You may not reproduce or provide access to the Site or its content through framing, mirroring, scraping or other technological means without prior written permission, except where permitted by applicable law.
• You may not attempt to decompile, reverse engineer or otherwise discover the source code of the Site or its services, except where expressly permitted by law.

DATA USE & PRIVACY

• Please refer to our Privacy Policy for information on how Oooh Darling collects, uses, discloses and protects personal information.
• By using the Site or placing an order, you acknowledge that your personal information will be processed in accordance with our Privacy Policy and applicable data protection laws.

CUSTOMER ACCOUNTS

• Where customer accounts are available, you are responsible for maintaining the security of your account and associated email address.
• You agree to notify Oooh Darling promptly if you become aware of any unauthorised access to or use of your account.
• You are responsible for ensuring that the information associated with your account remains accurate and up to date.

SUSPENSION AND TERMINATION OF ACCOUNT

• Oooh Darling reserves the right to restrict or suspend access to customer accounts where reasonably necessary to address suspected fraud, unauthorised activity, security concerns or breaches of these Web Terms, subject to applicable law.
• Oooh Darling may take appropriate action to protect the security and integrity of the Site and its services.

INTELLECTUAL PROPERTY

• All content on the Site, including but not limited to photographs, product designs, descriptions, graphics, logos, trademarks and other materials, belongs to Oooh Darling or its respective rights holders unless otherwise stated.
• Nothing on the Site grants you any licence or right to use such intellectual property without the prior written consent of the relevant rights holder, except as permitted by applicable law.
• The Oooh Darling name, branding and associated marks may not be used without prior written permission.

ONLINE CONDUCT

You agree not to:

• Use the Site for any unlawful or fraudulent purpose.
• Interfere with or disrupt the operation or security of the Site.
• Attempt to gain unauthorised access to the Site, its systems or other customer accounts.
• Introduce viruses, malicious code or other harmful technology.
• Use the Site in a manner that infringes the rights of Oooh Darling or any third party.

USER CONTENT & LICENCE

• Where you voluntarily submit reviews, photographs, testimonials or other content for publication on the Site, you confirm that you have the necessary rights and permissions to share such content.
• You agree not to submit content that infringes intellectual property rights, violates applicable laws or contains unlawful or misleading material.
• Any use of customer-submitted content by Oooh Darling for marketing, promotional or other purposes will be subject to applicable law and the permissions obtained from you.
• Oooh Darling reserves the right to remove content from the Site where reasonably necessary, including content that violates these Web Terms or applicable laws.

NOTIFICATION OF INFRINGEMENT

• Oooh Darling respects the intellectual property rights of others.
• If you believe that any content on the Site infringes your copyright, trademark or other intellectual property rights, please contact Oooh Darling with sufficient details to identify the material and the nature of the alleged infringement.
• Oooh Darling will review such notifications and take appropriate action where necessary.

DISCLAIMERS & LIMITATIONS

• Oooh Darling makes reasonable efforts to ensure that information displayed on the Site is accurate and up to date. However, product information, availability, descriptions and other content may occasionally contain errors or omissions.
• The Site and its content are provided on an “as available” basis. Oooh Darling does not guarantee that access to the Site will be uninterrupted, secure or free from technical errors.
• To the extent permitted by applicable law, Oooh Darling shall not be liable for indirect or consequential losses arising from the use of, or inability to access, the Site.
• Nothing in these Web Terms excludes or restricts any liability or statutory rights that cannot lawfully be excluded or restricted.

LINKED SITES

• The Site may contain links to third-party websites for your convenience.
• Oooh Darling does not control and is not responsible for the content, availability, security or privacy practices of third-party websites.
• Access to third-party websites is at your own discretion and risk.

ORDERS, PRICE AND PAYMENT

Oooh Darling reserves the right, subject to applicable law, to:

1. Decline or reject an order, in whole or in part, where reasonably necessary.
2. Delay or defer fulfilment due to product unavailability, production constraints or other circumstances affecting an order.
3. Correct pricing, product information or specification errors on the Site.

• All prices displayed on the Site are subject to change without prior notice. Any changes will not affect an order that has already been accepted, except where otherwise permitted by applicable law or agreed with the customer.
• Promotions, discounts, vouchers and store credits must be applied before checkout, unless otherwise expressly stated. They cannot be applied retrospectively to completed orders and are not exchangeable for cash.
• Full payment is required before an order is processed, unless otherwise agreed in writing.
• All online payments are subject to authorisation by the relevant payment service provider and financial institution.
• Oooh Darling reserves the right to cancel or withhold fulfilment of an order where payment is unsuccessful, reversed or reasonably suspected to be fraudulent, subject to applicable law.
• Customers are responsible for providing accurate billing, contact and delivery information.

PRODUCT AVAILABILITY AND DESCRIPTIONS

• All products displayed on the Site are subject to availability.
• Oooh Darling makes reasonable efforts to display product colours, sizes, materials, measurements and descriptions accurately.
• However, actual colours may vary slightly due to screen settings, lighting and the characteristics of individual materials.
• As many Oooh Darling shoes are individually hand-sewn and feature delicate lace or embellishments, minor variations in placement, texture and appearance may occur between pairs.
• Such variations are part of the handmade nature of our products and do not necessarily constitute defects.
• Nothing in this section limits your rights in relation to products that fail to comply with applicable consumer protection laws.

ORDER DELIVERY AND CANCELLATION

• Customers must provide accurate delivery information and select an available delivery or collection option when placing an order.
• Please refer to our Shipping & Delivery Policy for information on local and international deliveries, shipping charges and estimated delivery times.
• Where self-collection is offered, customers must collect their orders at the designated collection location and within any agreed collection arrangements.
• Oooh Darling may be unable to deliver to certain restricted locations, including PO boxes and areas not served by its courier partners.
• Additional charges resulting from incorrect delivery details, failed delivery attempts or requested address changes may be payable by the customer where disclosed and applicable.
• Delivery and collection dates are estimates unless expressly guaranteed in writing.
• Oooh Darling will make reasonable efforts to fulfil orders within the stated timeframe and will notify customers of material delays where practicable.
• As our shoes are individually made to order, requests for order amendments or cancellations should be made as soon as possible. Changes or cancellations may not be possible once production has commenced, subject to applicable law and our Returns & Exchanges Policy.

ACCEPTANCE OF PRODUCTS

• Customers are encouraged to inspect their products promptly upon receipt.
• If an item is incorrect, damaged or appears defective, please contact Oooh Darling with your order details and supporting photographs so that the matter can be reviewed.
• Oooh Darling may request proof of purchase and additional information to assess the issue.
• Damage arising from improper use, accidental damage, unauthorised modifications or normal wear and tear may not qualify for a remedy unless otherwise required by applicable law.
• Please refer to our Returns & Exchanges Policy for additional terms relating to returns and exchanges.
• Nothing in this section limits any statutory rights or remedies available to customers under applicable law.

PRODUCT WARRANTIES

• Oooh Darling takes care in the craftsmanship and quality of its products.
• Except where expressly stated, Oooh Darling does not provide additional voluntary product warranties beyond those required by applicable law.
• Nothing in these Web Terms excludes or restricts any rights or remedies available to customers under applicable consumer protection legislation.

FORCE MAJEURE

• Oooh Darling shall not be responsible for delays or failures in performance caused by events beyond its reasonable control, to the extent permitted by applicable law.
• Such events may include natural disasters, severe weather, industrial disputes, government restrictions, public health emergencies, transportation disruptions, power failures and other unforeseen circumstances.
• Where such events materially affect an order, Oooh Darling will make reasonable efforts to notify the customer and provide an updated fulfilment timeline.
• Any cancellation, refund or other remedy will be handled in accordance with applicable law and the relevant order policies.

AMENDMENT

• Oooh Darling reserves the right to update or amend these Web Terms from time to time.
• Revised terms will be published on the Site and will take effect from the date stated or, where no date is specified, upon publication, subject to applicable law.
• Changes will not retrospectively alter the terms of an accepted order unless permitted by applicable law or agreed with the customer.
• Continued use of the Site after the revised terms take effect constitutes acceptance of the updated terms, to the extent permitted by law.

NO WAIVER

• Any failure or delay by Oooh Darling to exercise a right or remedy under these Web Terms shall not constitute a waiver of that right or remedy.
• The exercise of one right or remedy does not prevent the exercise of any other available right or remedy.

SEVERABILITY

• If any provision of these Web Terms is found to be invalid, unlawful or unenforceable, the remaining provisions shall continue in full force and effect to the extent permitted by law.

GOVERNING LAW

• These Web Terms shall be governed by and interpreted in accordance with the laws of Singapore.
• Subject to any mandatory legal rights or requirements, disputes arising from these Web Terms shall be subject to the jurisdiction of the courts of Singapore.

Dated 1 Oct 2026