Shipping policy
Shipping within Singapore
Choose complimentary standard delivery or collect your order from our studio at 1 Tannery Lane, #05-01, Singapore 347768. There is no minimum spend for standard delivery. All packages are shipped from our Singapore office via NinjaVan, unless otherwise stated.
If your item is made to order, its production time comes before delivery or collection.
Please take note that all delivery lead times provided are estimates only.
| Mode of Delivery: | Ninja Van Standard Courier |
| Tracking: | Yes |
| Delivery Lead Time: | 2-3 business days |
| Doorstep Delivery: | Yes |
While we always work closely with our delivery partner(s) to ensure that the products get delivered securely to you within the shortest reasonable time frame, we seek your understanding that during periods of exceptional sale volumes (public holiday long weekends, sale periods, etc), there might be some delays expected.
ORDER STATUS
You may view your order status in ‘Recent Orders’ under ‘My Account’ upon signing in.
Your order status is reflected next to your order date.
We regret to inform you that you will not be able to cancel or make amendments to your order once your order has been successfully placed.
|
Order Status: |
Description: |
| Order confirmed | Your order is currently being processed. |
| Shipped | Your order has been sent to the designated courier company. You will receive a notification email with tracking number sent to you. |
| Delivered | Your order has been fulfilled. |
| Cancelled | Your order has been cancelled. |
| Refunded | A refund has been processed. |
ORDER TRACKING
Once your order is shipped, you may track your order in ‘Order Status Page’ under ‘My Account’ upon signing in.
Click on the ‘View Order’ button that corresponds to your order number to view your tracking number. Alternatively, you may refer to the tracking number in the shipment confirmation email.
Thereafter, you may visit the online tracking system of NinjaVan at https://www.ninjavan.co/en-sg/tracking.
Next, enter your Tracking Number into the relevant field to track your order.
Kindly note that it may take up to 24-48 hours for tracking information to be updated on the online tracking system of NinjaVan.
DELIVERY RESTRICTIONS
We accept deliveries to hotels. You will have to provide the room number and local contact information. Deliveries will only be made to the Hotel Reception, and you are required to inform the reception of a pending delivery. Once the order has been delivered to the reception, it will be deemed as delivered. We shall not be held responsible for any lost orders due after acceptance of the goods by the reception counter.
We are unable to ship orders to restricted locations in Singapore including: Changi Air Freight Center, Changi Airport, Jurong Island, Jurong Port, PSA Terminal Wharves – Tanjong Pagar / Pasir Panjang / Sembawang and MINDEF COMCEN.
Please note that we do not ship orders to any PO Box, military and protected areas. Delivery charges for failed attempted delivery to such restricted areas will be borne by you.
DELIVERY FAILURE
Please note that we only deliver to one delivery address per order. In cases of unsuccessful deliveries / returns, NinjaVan offers a total of 3 attempts (Original attempt + 2 subsequent redelivery attempts).
To schedule a re-delivery, you can contact NinjaVan at +65 6602 8271, send them a message via https://www.ninjavan.co/en-sg/contact-us or email support@ninjavan.co. Please check your junk/spam mailbox before contacting Ninja Van, if you have not receive any delivery failure message from NinjaVan.co.
We will not be liable for incorrect or incomplete address provided by the customers, and order may be subjected to top-up for re-delivery.
International Orders
All orders are dispatched from our Singapore studio. International shipping fees are shown and collected at checkout once you enter your delivery address.
Your available shipping option includes the delivery fee and estimated transit time for your destination.
Standard delivery within Singapore is complimentary.
If no shipping option is available for your address or order, please contact hello@ooohdarling.com before placing your order.
ESTIMATED DELIVERY TIMES
The delivery estimate shown at checkout starts after your order has been dispatched. It does not include shoe production or order preparation time. Please refer to your product details for the applicable lead time.
Delivery times are estimates and may be affected by customs clearance, public holidays, courier operations and the delivery location. Your dispatch notification will include the courier and tracking information.
Your applicable rate and delivery estimate are shown at checkout.
We work closely with our delivery partners to deliver your order securely. During periods of exceptional order volume, public holidays or sale periods, delays may occur.
We are not responsible for any lost or stolen packages so please ensure your address is valid and secure.
ORDER STATUS
You may view your order status in ‘Recent Orders’ under ‘My Account’ upon signing in.
Your order status is reflected next to your order date.
We regret to inform you that you will not be able to cancel or make amendments to your order once your order has been successfully placed.
|
Order Status: |
Description: |
| Processing | Your order is currently being processed. |
| Shipped | Your order has been sent to the designated courier company. You will receive a notification email with tracking number sent to you. |
| Completed | Your order has been fulfilled. |
| On hold | Your order is currently pending for more information before we are able to proceed with your order. |
| Cancelled | Your order has been cancelled. |
| Refunded | A refund (in store credits) has been processed. |
ORDER TRACKING
Once your order is shipped, you may track your order in ‘Recent Orders’ under ‘My Account’ upon signing in.
Click on the ‘View Order’ button that corresponds to your order number to view your tracking number. Alternatively, you may refer to the tracking number in the shipment confirmation email.
Use the courier tracking link provided in your shipment confirmation email to follow your delivery.
Next, enter your Tracking Number into the relevant field to track your order.
Kindly note that it may take up to 24-48 hours for tracking information to be updated on the courier’s tracking system.
CUSTOMS FEES
Depending on your countries, some packages may be subjected to additional customs fees which the buyers are responsible for. Please be reminded we are not responsible for any additional customs charges that your package may be subjected to. Therefore, we encourage you to check your country’s import fees regulations. The shipping charges of your purchase only cover the postage cost; IT DOES NOT COVER ANY ADDITIONAL CUSTOMS DUTY. We do not mark our items as gifts so we kindly ask buyers not to request this from us.
DELIVERY FAILURE
If you have received a notification from your courier that they were unable to deliver the package to you at the first attempt, please contact them to arrange for a re-delivery.
We will not be liable for incorrect or incomplete address provided by the customers, and order may be subjected to top-up for re-delivery.