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OVERSEAS SHIPPING
International Orders
SHIPPING
All packages are shipped from our Singapore office via UPS, unless otherwise stated. When you place an order, you will have the option to choose your shipping method. Please take note that delivery lead times are just an estimate and they do not include internal order processing time of 14-21 business days for shoes and 3 business days for veil & accessories as the item(s) are made-to-order.
To get estimated rates and delivery times (from shipping date), please add your selection to your shopping cart and enter your mailing address. Please note that the quoted delivery times are not a guarantee, and may vary based on your location. Delivery time depends widely on the shipping method, destination country, and its customs regulation. We offer the following shipping method(s) depending on your country:
| SERVICE | SERVICE DESCRIPTION | DELIVERY COMMITMENT |
|---|---|---|
|
Delivery as early as 8:00 a.m.
|
2-3 Business Days
|
|
|
Delivery typically by 10.30 a.m or 12:00 noon
|
2-3 Business Days
|
|
|
Delivery by end of day
|
2-3 Business Days
|
|
|
Delivery by 12:00 noon or 14:00, depending on destination postcode
|
2-3 Business Days | |
| UPS Worldwide Express Saver | Delivery by end of day | 2-3 Business Days |
|
Delivery by end of day
|
3-5 Business Days
|
While we always work closely with our delivery partner(s) to ensure that the products get delivered securely to you within the shortest reasonable time frame, we seek your understanding that during periods of exceptional sale volumes (public holiday long weekends, sale periods, etc), there might be some delays expected.
Oooh Darling is not responsible for any lost or stolen packages so please be sure your address is a valid and secure address.
ORDER STATUS
You may view your order status in ‘Recent Orders’ under ‘My Account’ upon signing in.
Your order status is reflected next to your order date.
We regret to inform you that you will not be able to cancel or make amendments to your order once your order has been successfully placed.
Order Status: |
Description: |
| Processing | Your order is currently being processed. |
| Shipped | Your order has been sent to the designated courier company. You will receive a notification email with tracking number sent to you. |
| Completed | Your order has been fulfilled. |
| On hold | Your order is currently pending for more information before we are able to proceed with your order. |
| Cancelled | Your order has been cancelled. |
| Refunded | A refund (in store credits) has been processed. |
ORDER TRACKING
Once your order is shipped, you may track your order in ‘Recent Orders’ under ‘My Account’ upon signing in.
Click on the ‘View Order’ button that corresponds to your order number to view your tracking number. Alternatively, you may refer to the tracking number in the shipment confirmation email.
Thereafter, you may visit the online tracking system of UPS at https://www.ups.com/sg/en/services/tracking/information.page.
Next, enter your Tracking Number into the relevant field to track your order.
Kindly note that it may take up to 24-48 hours for tracking information to be updated on the online tracking system of UPS.
CUSTOMS FEES
Depending on your countries, some packages may be subjected to additional customs fees which the buyers are responsible for. Please be reminded we are not responsible for any additional customs charges that your package may be subjected to. Therefore, we encourage you to check your country’s import fees regulations. The shipping charges of your purchase only cover the postage cost; IT DOES NOT COVER ANY ADDITIONAL CUSTOMS DUTY. We do not mark our items as gifts so we kindly ask buyers not to request this from us.
DELIVERY FAILURE
If you have received a notification from UPS that they were unable to deliver the package to you at the first attempt, please contact them to arrange for a re-delivery.
We will not be liable for incorrect or incomplete address provided by the customers, and order may be subjected to top-up for re-delivery.